Privacy Policy

Buzaao International Pvt. Ltd. Buzaao, we, operates the Buzaao platform and mobile application (“Service”) as an e-commerce and aggregator platform for the fire industry. This Privacy Policy explains how we collect, use, disclose, and safeguard information from manufacturers, traders, contractors, corporate clients, and individual users who interact with our Service.

By accessing or using our Service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our Service:

(a) Personal Information

  • Name, company name, designation
  • Email address, phone number, billing and shipping address
  • Identification details required for regulatory or compliance purposes

(b) Business Information

  • Product listings, service offerings, pricing, catalogs, certifications
  • Business registration and GST details (if applicable)

(c) Transactional & Financial Information

  • Orders, invoices, quotations, payments, and transaction history
  • Bank or UPI details (only as required to process payments, through secure payment gateways)

(d) Technical Information

  • Device information (IP address, device type, operating system)
  • Log data (time, date, app configuration, error logs, usage statistics)

(e) Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your experience, analyze usage, and personalize services. You can disable cookies via your browser settings, but some features may not function properly.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and improve our platform
  • To connect manufacturers, traders, contractors, and clients
  • To process orders, payments, and deliveries
  • To verify user identity and ensure compliance with industry regulations
  • To provide customer support and resolve disputes
  • To send updates, offers, promotions, and industry-related information
  • To analyze usage trends and improve platform functionality
  • To comply with legal, tax, and regulatory obligations

3. Sharing of Information

We do not sell your personal information. However, we may share information in the following circumstances:

  • With Service Providers: Third-party partners (payment gateways, logistics providers, analytics tools) that help us operate our platform.
  • With Business Partners: To enable trade between manufacturers, traders, contractors, and corporate clients.
  • For Compliance: When required by law, government authorities, or to protect legal rights.
  • In Business Transfers: In case of a merger, acquisition, or restructuring of Buzaao.

4. Data Security

We implement commercially reasonable measures to protect your personal and business data. However, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Payments & Financial Safety

  • All payments on the Buzaao platform are processed only through secure and authorized payment gateways.
  • We never ask for your bank OTP, PIN, CVV, or full card details. Please do not share such sensitive information with anyone claiming to represent Buzaao.
  • Buzaao does not accept cash transactions under any circumstances.
  • Users are strictly advised not to hand over cash to any Buzaao employee, representative, or agent. Buzaao will not be responsible for any losses arising from unauthorized cash dealings.
  • Always verify payment details on the official Buzaao app or website before making a transaction.

6. Data Retention

We retain information as long as necessary for business purposes, legal obligations, or dispute resolution. Users may request deletion of personal data by contacting us.

7. Children’s Privacy

Our platform is not directed toward individuals under the age of 18. We do not knowingly collect data from children. If you are a parent/guardian and believe your child has shared personal information, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or update your information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Restrict or object to certain data processing activities

9. Links to Third-Party Websites

Our Service may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our Service after changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

info@buzaao.com
Buzaao International Pvt. Ltd.